Privacy policy

1. Who we are

This privacy policy explains how TMR Digital Ltd, trading as Compare My Heating Oil (company number 15550089, registered in England and Wales), collects and uses personal data when you use this website.

TMR Digital Ltd is the data controller for personal data collected via comparemyheatingoil.co.uk. If you have any questions about this policy or your data, please contact us at privacy@comparemyheatingoil.co.uk.

2. Legal basis

This policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we process personal data we do so on one or more of the following legal bases: your consent; the performance of a contract with you; our legitimate interests (where these are not overridden by your rights); or compliance with a legal obligation.

3. What data we collect

Information you provide: If you use our quote request form, we collect your email address and postcode. We may also collect your preferred delivery volume and delivery type. We use this information to send you a quote summary and, if you consent, to contact you about heating oil prices.

Automatically collected data: When you visit this site we automatically collect certain technical information including your IP address, browser type, operating system, referring URL and pages viewed. This data is collected via server logs and analytics software and is used in aggregated, anonymised form to improve the site.

Cookies: We use cookies as described in our Cookie Policy.

4. How we use your data

• To send you a heating oil price comparison summary if you request one
• To improve the content and functionality of this website
• To monitor and prevent fraud or abuse
• To comply with legal obligations
• To communicate with you if you contact us directly

5. Sharing your data

We do not sell your personal data. We do not share your personal data with heating oil suppliers without your explicit consent.

We may share data with carefully selected third-party service providers who process data on our behalf (for example, email delivery services or website analytics providers). These providers are contractually required to process data only on our instructions and in accordance with UK GDPR.

We may disclose data where required by law, court order or regulatory authority.

6. Data retention

We retain personal data only for as long as necessary for the purpose it was collected. Quote request data is retained for up to 12 months unless you ask us to delete it sooner. Anonymised analytics data may be retained indefinitely.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data (the right to be forgotten)
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Data portability - receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@comparemyheatingoil.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. All data in transit is encrypted via HTTPS/TLS. We cannot guarantee the security of data transmitted over the internet and any transmission is at your own risk.

9. Changes to this policy

We may update this policy from time to time. Material changes will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this policy periodically.